Business Continuity & Operational Resilience
Ensuring uninterrupted healthcare coordination under all circumstances
Our Commitment: At Credible Medical Assistance (CMA), business continuity is central to our commitment to insurers, assistance partners, and healthcare providers worldwide. Our structured Business Continuity Plan (BCP) ensures uninterrupted coordination of medical assistance services across South Asia, the Middle East, and parts of Europe—even during unexpected disruptions.
Our Objective
To maintain seamless healthcare coordination, insurance facilitation, hospital referrals, and emergency support services under all circumstances.
Operational Strength
CMA manages international case coordination, invoicing, claims facilitation, and compliance liaison for insurance companies, assistance firms, embassies, and air ambulance providers. We handle high-volume cross-border cases with structured processes and dedicated teams across Operations, Networking, Finance, and Client Management.
Continuity Framework
Rapid Response Model
- Immediate BCP activation protocol
- 24/7 Alarm Centre availability
- Remote operations capability within 1–2 hours
- Secondary communication and CRM backup systems
Technology & Data Security
- Automated cloud backups every 12 hours
- Secure, encrypted communication channels
- Role-based access with multi-factor authentication
- GDPR and HIPAA-aligned data protection standards
Operational Recovery Timeline
Activate remote systems & notify stakeholders
Resume critical case handling & invoicing
Restore full administrative functions
Internal audit and system validation
Service-Level Reliability
We maintain defined Service Level Agreements (SLAs) to ensure performance excellence:
| Service Metric | Target |
|---|---|
| Case Acknowledgment | Within 15 minutes |
| Emergency GOP Issuance | Within 1 hour |
| Admission Confirmation | Within 30 minutes |
| Discharge Documentation | Within 12 hours |
| System Uptime | ≥99.5% |
| Operations Availability | 24×7 |
Risk Management
Our BCP addresses potential risks such as IT outages, regulatory changes, staffing disruptions, and network dependencies through:
- Cloud redundancy with geographically distributed backups
- Cross-trained teams ensuring operational flexibility
- Legal advisory support for compliance and regulatory matters
- Alternate provider networks for uninterrupted service delivery
Continuous Testing & Improvement
- Quarterly BCP drills to test response readiness
- Semi-annual review and updates of all protocols
- Structured incident reporting & root cause analysis
- Performance audits and corrective action tracking
Our Promise: Credible Medical Assistance remains fully prepared to safeguard service continuity, protect sensitive data, and ensure uninterrupted support to our global partners and insured clients—no matter the circumstances.
Questions?
If you have any questions about our Business Continuity Plan or operational resilience measures, please contact us.